Service FAQs
Cleaning Services
What is included in a standard clean?
Our standard maintenance includes dusting, vacuuming, mopping, and sanitizing kitchens and bathrooms to keep your home serene.
Do you offer deep cleaning?
Yes, our Deep Sanctuary Clean focuses on meticulous details, reaching areas often overlooked in weekly maintenance.
Pricing & Estimates
How do you determine your rates?
Pricing is based on the square footage, condition of the home, and the specific cleaning package selected.
Do you provide free estimates?
Absolutely. We offer free, transparent quotes tailored to your specific needs before any work begins.
Scheduling & Access
Do I need to be home for the cleaning?
No, many of our clients provide a key or keypad code. We are fully insured and background-checked for your peace of mind.
What is your cancellation policy?
We request at least 48 hours' notice for cancellations or rescheduling to avoid a fee.
Our Policies
Are you insured and bonded?
Yes, Golden Hour Home Cleaning is fully licensed, insured, and bonded for the protection of our clients and staff.
What if I'm not satisfied with the service?
Satisfaction is our priority. If you're not happy, contact us within 24 hours and we will return to make it right.